Participants are unable to complete unmoderated studies

Resolved·Partial outage

The impact is resolved

Tue, Jan 20, 2026, 04:54 AM

(3 months ago)

Affected components

Jan 20, 2026, 04:44 AM

04:50 AM

Participants

Updates

Resolved

The impact is resolved

Tue, Jan 20, 2026, 04:54 AM

Monitoring

We have deployed a fix to production and are testing to check that it has fully resolved the issue.

Tue, Jan 20, 2026, 04:50 AM

Identified

We have identified the issue and are working to deploy a fix.

Tue, Jan 20, 2026, 04:47 AM

Investigating

We are investigating an issue where participants are unable to complete past the first task in unmoderated study

Tue, Jan 20, 2026, 04:44 AM