PayPal linking & payout failure

Resolved·Partial outage

PayPal team confirmed their WAF layer blocked our servers' IP. It's now cleared and services started working.

Thu, Jun 25, 2026, 08:37 AM

(3 weeks ago)

Affected components

Jun 25, 2026, 02:44 AM

08:37 AM

Recruit

Participants

Updates

Resolved

PayPal team confirmed their WAF layer blocked our servers' IP. It's now cleared and services started working.

Thu, Jun 25, 2026, 08:37 AM

Identified

Our API call to PayPal being blocked by Cloudflare on PayPal side. We have been communicating PayPal to resolve the issue and waiting for their action.

Thu, Jun 25, 2026, 05:33 AM(3 hours earlier)

Investigating

Participants failed to receive incentives

Thu, Jun 25, 2026, 05:00 AM(33 minutes earlier)

Investigating

PayPal linking failure prevents participants to setup their PayPal configuration to receive incentives

Thu, Jun 25, 2026, 02:44 AM(2 hours earlier)